Payment: We accept cashier's checks, money orders, and personal checks (if paying by cashier's check, money order, or personal check, your check must clear prior to shipping).

Shipping: Customers are responsible for all shipping/freight charges. All orders are sent air freight unless otherwise arranged.

Guarantees: All animals for sale are honestly represented, healthy and feeding unless otherwise agreed (for example, you may be comfortable purchasing non-feeding hatchlings). All animals are guaranteed for live arrival and for 4 hours after the shipment arrives at your airport. When receiving air freight shipments, you must open the package immediately at the airline's facility to make sure that no theft or accidental death has occurred during the shipping process. Once you have possession of the shipment please examine your animals very closely and make certain that you are satisfied with your purchase. If for any reason you are dissatisfied with your purchase you must notify us immediately so that steps can be taken to rectify the situation. After the four hour time limit expires we assume no further liabilities. This policy exists because once an animal leaves our facility; we no longer have control over its care or environment. The four hour guarantee period after the shipment arrives at the airport is given to allow you to take the animal(s) to your house or facility for close inspection and to make sure that you are satisfied with your purchase. If accidental death occurs during shipment, buyer is required to immediately make arrangements to ship deceased animal back to SHReptiles with dry ice or cold packs in order to begin the refund process. SHReptiles will pay for shipping of deceased animal. No body, no refund. Please be aware that all animals are digitally photographed prior to shipping to facilitate the identification of any deceased animals lost during transit.

Deposits: For animals that we have in stock and are ready for sale, a 50% deposit will hold a particular animal for up to 30 days. During this 30 day period full payment must be received and shipping must transpire. If you do not pay in full or do not take possession of the animal(s) then you lose your deposit.